Cuccio Customer Care

Help & FAQs

Beauty Questions, Answered

Find answers about Cuccio products, orders, shipping, promotions, professional purchasing, and more.

Help & FAQs

Orders & Shipping

Find answers about ordering, shipping, delivery, tracking, promo codes, complimentary gifts, and managing your ShopCuccio.com order.

Is ShopCuccio.com the official Cuccio website?

Yes. ShopCuccio.com is the official Cuccio company website and online store, serving both retail customers and licensed beauty professionals.

Cuccio.com now directs you to ShopCuccio.com, our official company-operated store. You can shop confidently knowing your order is placed directly with Cuccio and fulfilled from our corporate headquarters and warehouse.

I placed my order on Amazon. Can Cuccio help with my order?

If your order was placed through Amazon, the fastest way to receive assistance is by contacting the Amazon seller or Amazon Customer Service through your Amazon account.

Because Amazon manages marketplace orders, it handles shipping, delivery, returns, refunds, and other order-related inquiries.

If you purchased directly from ShopCuccio.com or Cuccio.com, our Customer Care team is happy to help.

Not sure where you placed your order? Email us at scuccio@cuccio.com, and we’ll gladly point you in the right direction.

Where do you ship?

At this time, we ship ShopCuccio.com orders within the United States.

Do you ship internationally?

ShopCuccio.com does not currently offer international shipping.

If you’re located outside the United States and are interested in Cuccio products, please contact our Customer Care team at scuccio@cuccio.com. We’ll be happy to help determine whether an authorized distributor or another purchasing option is available in your region.

Is there a minimum order amount?

Yes. ShopCuccio.com requires a minimum purchase of $30 to complete checkout. Every qualifying order also receives our current complimentary gift with purchase, automatically added with no code needed.

Orders are fulfilled directly from our corporate headquarters and warehouse. The minimum helps our team process retail orders efficiently while keeping warehouse operations running smoothly.

If your order has not reached the $30 minimum, you’ll be prompted at checkout before completing your purchase.

How does the complimentary gift with purchase work?

ShopCuccio.com offers a complimentary gift with qualifying purchases of $30 or more.

Once your order reaches the required amount, the current gift is automatically added to your order. No code is needed.

The featured gift may change, giving you the opportunity to discover different Cuccio favorites throughout the year.

Do you offer free shipping?

Yes. We offer free standard shipping on U.S. orders of $75 or more, after discounts and before taxes.

If your order is under $75, shipping costs will be calculated at checkout based on your shipping address and selected shipping method.

How much does shipping cost?

Shipping costs are calculated at checkout based on your shipping address, order size, and selected shipping method.

You’ll be able to review all available shipping options and charges before completing your purchase.

How can I hear about Cuccio promotions and discount codes?

Sign up for Cuccio emails to be among the first to hear about current promotions, discount codes, complimentary gifts with purchase, new product launches, and other brand updates.

You can join our email list using the sign-up form on ShopCuccio.com.

How does the new-subscriber welcome offer work?

When you sign up for Cuccio emails through our website pop-up or email sign-up form, you’ll receive 15% off your first order.

After subscribing, a welcome email will be sent to your inbox with your one-time discount code and instructions for using it at checkout. The code is available to new subscribers, may be used once per customer, and ShopCuccio.com’s $30 minimum order still applies.

If you do not see the email, please check your spam, junk, or promotions folder and confirm that your email address was entered correctly.

How do I use a promo code?

Enter your promo code in the discount code field at checkout before completing your purchase. Select Apply and confirm that the discount appears in your order summary.

Some offers may have expiration dates, product exclusions, minimum purchase requirements, or limits on combining promotions. Review the details of the specific offer to make sure your order qualifies.

Promo codes must be applied before your order is submitted and cannot be added afterward.

How long does shipping take?

Orders are typically processed within 1–2 business days.

After your order ships, standard delivery usually takes an additional 3–7 business days, depending on your location.

As soon as your order is on its way, you’ll receive a shipping confirmation email with tracking information so you can follow its progress.

Can I change or cancel my order?

Because we begin processing orders quickly, changes or cancellations cannot be guaranteed once an order has been placed.

If you need to make a change or cancel your order, please contact our Customer Care team at scuccio@cuccio.com as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to accommodate your request.

I entered the wrong shipping address. What should I do?

If you entered an incorrect shipping address, please contact our Customer Care team at scuccio@cuccio.com as soon as possible.

If your order has not yet been processed or shipped, we’ll do our best to update the address before it leaves our warehouse.

Once an order has shipped, we may no longer be able to make changes to the delivery address.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to follow your package.

You can also sign in to your ShopCuccio.com account to view available order and tracking information.

If you haven’t received your shipping confirmation after the expected processing time, please check your spam or junk folder. If you still can’t find it, contact our Customer Care team at scuccio@cuccio.com, and we’ll be happy to help you track your order.

My tracking says my package was delivered, but I haven’t received it. What should I do?

If your tracking information shows that your package was delivered but you can’t locate it, we recommend taking these steps first:

If you’re still unable to locate your package, please contact our Customer Care team at scuccio@cuccio.com, and we’ll be happy to help you determine the next steps.

  • Check around your property, including your front door, porch, mailbox, garage, or another secure delivery location.
  • Ask household members or neighbors whether they accepted the package on your behalf.
  • Allow up to 24 hours, as carriers occasionally mark packages as delivered shortly before they arrive.
What should I do if an item is missing or incorrect?

If your order contains an incorrect item or something is missing, please contact our Customer Care team at scuccio@cuccio.com as soon as possible.

To help us assist you quickly, include your order number, a brief description of the issue, and photos if applicable.

We’ll review the information and help determine the appropriate next steps.

Still Need Help?

Can’t find the answer you’re looking for? Our Customer Care team is happy to help.

scuccio@cuccio.com

Please allow a few business days for a response.

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