Cuccio Customer Care
Help & FAQs
Beauty Questions, Answered
Find answers about Cuccio products, orders, shipping, promotions, professional purchasing, and more.
Orders & Shipping
Find answers about ordering, shipping, delivery, tracking, promo codes, complimentary gifts, and managing your ShopCuccio.com order.
Is ShopCuccio.com the official Cuccio website?
Yes. ShopCuccio.com is the official Cuccio company website and online store, serving both retail customers and licensed beauty professionals.
Cuccio.com now directs you to ShopCuccio.com, our official company-operated store. You can shop confidently knowing your order is placed directly with Cuccio and fulfilled from our corporate headquarters and warehouse.
I placed my order on Amazon. Can Cuccio help with my order?
If your order was placed through Amazon, the fastest way to receive assistance is by contacting the Amazon seller or Amazon Customer Service through your Amazon account.
Because Amazon manages marketplace orders, it handles shipping, delivery, returns, refunds, and other order-related inquiries.
If you purchased directly from ShopCuccio.com or Cuccio.com, our Customer Care team is happy to help.
Not sure where you placed your order? Email us at scuccio@cuccio.com, and we’ll gladly point you in the right direction.
Where do you ship?
At this time, we ship ShopCuccio.com orders within the United States.
Do you ship internationally?
ShopCuccio.com does not currently offer international shipping.
If you’re located outside the United States and are interested in Cuccio products, please contact our Customer Care team at scuccio@cuccio.com. We’ll be happy to help determine whether an authorized distributor or another purchasing option is available in your region.
Is there a minimum order amount?
Yes. ShopCuccio.com requires a minimum purchase of $30 to complete checkout. Every qualifying order also receives our current complimentary gift with purchase, automatically added with no code needed.
Orders are fulfilled directly from our corporate headquarters and warehouse. The minimum helps our team process retail orders efficiently while keeping warehouse operations running smoothly.
If your order has not reached the $30 minimum, you’ll be prompted at checkout before completing your purchase.
How does the complimentary gift with purchase work?
ShopCuccio.com offers a complimentary gift with qualifying purchases of $30 or more.
Once your order reaches the required amount, the current gift is automatically added to your order. No code is needed.
The featured gift may change, giving you the opportunity to discover different Cuccio favorites throughout the year.
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders of $75 or more, after discounts and before taxes.
If your order is under $75, shipping costs will be calculated at checkout based on your shipping address and selected shipping method.
How much does shipping cost?
Shipping costs are calculated at checkout based on your shipping address, order size, and selected shipping method.
You’ll be able to review all available shipping options and charges before completing your purchase.
How can I hear about Cuccio promotions and discount codes?
Sign up for Cuccio emails to be among the first to hear about current promotions, discount codes, complimentary gifts with purchase, new product launches, and other brand updates.
You can join our email list using the sign-up form on ShopCuccio.com.
How does the new-subscriber welcome offer work?
When you sign up for Cuccio emails through our website pop-up or email sign-up form, you’ll receive 15% off your first order.
After subscribing, a welcome email will be sent to your inbox with your one-time discount code and instructions for using it at checkout. The code is available to new subscribers, may be used once per customer, and ShopCuccio.com’s $30 minimum order still applies.
If you do not see the email, please check your spam, junk, or promotions folder and confirm that your email address was entered correctly.
How do I use a promo code?
Enter your promo code in the discount code field at checkout before completing your purchase. Select Apply and confirm that the discount appears in your order summary.
Some offers may have expiration dates, product exclusions, minimum purchase requirements, or limits on combining promotions. Review the details of the specific offer to make sure your order qualifies.
Promo codes must be applied before your order is submitted and cannot be added afterward.
How long does shipping take?
Orders are typically processed within 1–2 business days.
After your order ships, standard delivery usually takes an additional 3–7 business days, depending on your location.
As soon as your order is on its way, you’ll receive a shipping confirmation email with tracking information so you can follow its progress.
Can I change or cancel my order?
Because we begin processing orders quickly, changes or cancellations cannot be guaranteed once an order has been placed.
If you need to make a change or cancel your order, please contact our Customer Care team at scuccio@cuccio.com as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to accommodate your request.
I entered the wrong shipping address. What should I do?
If you entered an incorrect shipping address, please contact our Customer Care team at scuccio@cuccio.com as soon as possible.
If your order has not yet been processed or shipped, we’ll do our best to update the address before it leaves our warehouse.
Once an order has shipped, we may no longer be able to make changes to the delivery address.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to follow your package.
You can also sign in to your ShopCuccio.com account to view available order and tracking information.
If you haven’t received your shipping confirmation after the expected processing time, please check your spam or junk folder. If you still can’t find it, contact our Customer Care team at scuccio@cuccio.com, and we’ll be happy to help you track your order.
My tracking says my package was delivered, but I haven’t received it. What should I do?
If your tracking information shows that your package was delivered but you can’t locate it, we recommend taking these steps first:
If you’re still unable to locate your package, please contact our Customer Care team at scuccio@cuccio.com, and we’ll be happy to help you determine the next steps.
- Check around your property, including your front door, porch, mailbox, garage, or another secure delivery location.
- Ask household members or neighbors whether they accepted the package on your behalf.
- Allow up to 24 hours, as carriers occasionally mark packages as delivered shortly before they arrive.
What should I do if an item is missing or incorrect?
If your order contains an incorrect item or something is missing, please contact our Customer Care team at scuccio@cuccio.com as soon as possible.
To help us assist you quickly, include your order number, a brief description of the issue, and photos if applicable.
We’ll review the information and help determine the appropriate next steps.
Account
Learn how to create or access your ShopCuccio.com account, view previous orders and tracking information, and make future shopping a little more effortless.
Do I need an account to place an order?
No. You can shop ShopCuccio.com and complete your purchase as a guest without creating an account.
Creating an account is optional, but it gives you a convenient place to view previous orders, check tracking information, and manage your account details for future purchases.
What are the benefits of creating an account?
Creating a ShopCuccio.com account makes shopping a little more effortless. You’ll have a convenient place to view your previous orders, check tracking information, and manage your account details for future purchases.
Want to stay connected to all things Cuccio? Be sure to join our email list too. Subscribers are among the first to hear about new product launches, current promotions, complimentary gifts, and other Cuccio updates.
Creating an account and subscribing to emails are separate, so we recommend doing both for the complete ShopCuccio.com experience.
How do I create or access my account?
Select the account icon at the top of ShopCuccio.com and follow the prompts to create or access your account.
Use the same email address associated with your orders so you can view your available order history and tracking information in one convenient place.
Returns & Refunds
Find answers about exchanges, replacements, and what to do if an item arrives damaged or defective.
What is your return policy?
Due to the nature of our products, we do not accept returns or offer refunds.
Eligible unused and unopened products may be exchanged within 30 days of shipment. Please contact our Customer Care team before returning any merchandise so we can guide you through the exchange process.
If your item arrives damaged or defective, please contact us within 30 days of delivery with your order details. We’ll be happy to assist with a replacement.
Can I exchange a product?
Yes. Eligible unused and unopened products may be exchanged within 30 days of shipment.
Before returning any merchandise, please contact our Customer Care team at scuccio@cuccio.com. We’ll be happy to guide you through the exchange process.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our Customer Care team at scuccio@cuccio.com within 30 days of delivery.
To help us assist you as quickly as possible, please include your order number, a brief description of the issue, and photos if applicable.
We’ll review the information and assist you with a replacement.
Products & Ingredients
Learn more about Cuccio formulas, ingredients, product care, and how to choose the right products for your beauty routine.
How do I choose the right Cuccio products for my needs?
Start by considering what you would like to achieve, whether that is caring for dry cuticles, reinforcing natural nails, finding the right nail color, moisturizing your skin, or creating professional nail enhancements.
Each product page includes a description to help you understand the product and its purpose. Many pages also include additional information such as benefits, directions, key ingredients, and product features.
Still unsure which product is right for you? Contact our Customer Care team at scuccio@cuccio.com, and we’ll be happy to help guide you.
Where can I find product ingredients and directions?
Ingredient information and directions for use are provided on the product packaging. Many product pages also include ingredients, directions, key ingredients, and other helpful product details.
Because formulas and application steps can vary, always follow the information provided with your specific Cuccio product.
Are Cuccio products cruelty-free?
Yes. All Cuccio products are cruelty-free and never tested on animals.
This applies across our nail, hand, foot, and body care collections.
How long do Cuccio products last after opening?
The recommended period of use varies by product. Check the Period After Opening symbol on the packaging, shown as an open jar with a number followed by “M.”
For example, 36M means the product is recommended for use within 36 months after opening.
To help maintain product quality, store Cuccio products properly and keep containers securely closed when not in use.
How should I store Cuccio products?
Store Cuccio products in a cool, dry place away from direct sunlight, excessive heat, and moisture.
Keep containers securely closed when not in use, and store nail color bottles upright to help preserve product quality and performance.
Always follow any storage instructions provided on the product packaging.
Which Cuccio products can I use together?
Many Cuccio products are designed to work together as part of a complete beauty routine.
For example, Revitalizing Cuticle Oil can be paired with a hand or body moisturizer, while Dry Body Oil may be layered with Body Butter when extra nourishment is desired.
For gel and professional nail systems, use the prep, application, curing, and finishing products recommended for that specific system. Always follow the directions provided with each product for the best results.
Cuticle & Nail Care
Discover simple ways to care for your cuticles and natural nails and get the best results from Cuccio Revitalizing Cuticle Oil.
Why should I use cuticle oil?
Cuccio Revitalizing Cuticle Oil helps moisturize and nourish dry cuticles, the surrounding skin, and bare natural nails, leaving them feeling softer, smoother, and conditioned.
Regular use helps maintain healthy-looking nails and cuticles and keeps them looking their best between manicures and pedicures.
When should I apply cuticle oil?
For best results, apply Cuccio Revitalizing Cuticle Oil daily, especially after washing your hands, after every manicure or pedicure, before bedtime, or anytime your cuticles feel dry.
Whether you have natural nails or wear nail lacquer, gel, acrylic, dip powder, or other enhancements, regular use helps keep your cuticles and the surrounding skin moisturized and healthy-looking. When your nails are bare, massage a small amount over the natural nail as well.
Consistent use helps keep cuticles soft, hydrated, and your nails looking their best between manicures and pedicures.
Can I use cuticle oil with nail lacquer, gel polish, or nail enhancements?
Yes. Cuccio Revitalizing Cuticle Oil can be used with natural nails, nail lacquer, gel polish, acrylic, dip powder, and other nail enhancements.
For best adhesion, apply cuticle oil after your manicure or enhancement service is complete, rather than during nail preparation. Massage a small amount into the cuticles and surrounding skin whenever additional moisture is needed.
How do I care for dry or damaged cuticles?
Healthy-looking cuticles start with consistent care. To help improve the appearance of dry cuticles:
With a simple daily routine, your cuticles can look softer, smoother, and better cared for over time.
- Apply Cuccio Revitalizing Cuticle Oil daily to help nourish and moisturize the cuticles and surrounding skin.
- Moisturize your hands regularly, especially after washing.
- Avoid picking, biting, or cutting dry cuticles.
- Wear gloves when using household cleaners or harsh chemicals.
- Keep up with regular manicures or at-home nail care to maintain healthy-looking nails and cuticles.
Hand, Foot & Body Care
Discover simple ways to exfoliate, hydrate, and nourish your skin from hands to heels.
How can I keep my hands and feet soft and smooth?
Regular exfoliation and consistent moisture can help keep hands and feet feeling soft, smooth, and well cared for.
Apply your Cuccio exfoliating scrub to damp skin, massage gently, and rinse thoroughly. Follow with your favorite Cuccio moisturizer, such as Body Butter or Dry Body Oil. Pay extra attention to areas that tend to become especially dry, including the knuckles, heels, and soles of the feet.
For best results, make moisturizing part of your daily hand, foot, and body care routine.
How often should I exfoliate?
For most skin types, exfoliating one to two times per week can help remove dry, dull surface skin and leave your hands, feet, and body feeling smoother and more refreshed.
Apply your Cuccio exfoliating scrub to damp skin, massage gently, and rinse thoroughly. Adjust the frequency based on your skin’s needs, and avoid exfoliating areas that are irritated or sensitive.
Follow with your favorite Cuccio moisturizer, such as Body Butter or Dry Body Oil, to help replenish moisture and keep skin feeling soft.
When should I apply Body Butter or Dry Body Oil?
Apply Cuccio Body Butter or Dry Body Oil anytime your skin needs additional moisture. Both can be massaged into clean, dry skin. After bathing or showering, they may also be applied while the skin is slightly damp.
For lightweight hydration, massage Dry Body Oil into the skin. Its quick-absorbing formula helps leave skin feeling softer, smoother, and more radiant without an oily residue.
For richer, longer-lasting hydration, apply Body Butter. When extra nourishment is desired, layer Dry Body Oil first and follow with Body Butter for soft, silky-feeling skin.
What’s the difference between Body Butter and Dry Body Oil?
Cuccio Dry Body Oil provides lightweight hydration with quick-absorbing oils that help leave skin feeling softer, smoother, and more radiant without an oily residue.
Cuccio Body Butter offers richer, more intensive hydration with time-released moisturizers for long-lasting softness and silky-feeling skin. It is a more nourishing alternative to a traditional body lotion when your skin needs extra moisture.
Choose Dry Body Oil for lightweight hydration, Body Butter for richer moisture, or layer the oil beneath the butter when additional nourishment is desired.
What’s the difference between Body Butter and Lyte Butter?
Cuccio Body Butter provides rich, intensive hydration with time-released moisturizers for long-lasting softness and silky-feeling skin.
Cuccio Lyte Butter offers hydration in a lighter, pumpable formula that spreads easily and absorbs quickly, making it ideal for everyday use.
Choose Body Butter when your skin needs richer moisture, or Lyte Butter when you prefer a lightweight texture and convenient pump application.
Can I use Body Butter every day?
Yes. Cuccio Body Butter can be used daily on the hands, feet, and body to help maintain soft, smooth, hydrated skin.
Massage it onto clean skin after bathing or showering, or anytime extra moisture is needed. Its rich, non-oily formula features time-released moisturizers for long-lasting hydration and silky-feeling skin.
Pay extra attention to areas that tend to become especially dry, such as the hands, elbows, knees, and heels.
Can I use Dry Body Oil every day?
Yes. Cuccio Dry Body Oil can be used daily on the hands, feet, and body to help keep skin feeling soft, smooth, and hydrated.
Massage it into clean skin whenever additional moisture is needed. It can be applied to dry skin or to slightly damp skin after bathing or showering. Its lightweight oils absorb quickly and help leave skin looking more radiant without an oily residue.
For extra nourishment, apply Dry Body Oil first and follow with Body Butter.
Build Your Body Care Routine
Exfoliate
One to two times per week, apply your Cuccio exfoliating scrub to damp skin, massage gently, and rinse thoroughly.
Hydrate
Apply Dry Body Oil to clean, dry or slightly damp skin for lightweight, quick-absorbing hydration.
Nourish
Follow with Body Butter whenever richer, longer-lasting moisture is desired.
Nail Polish & Gel Polish
Learn more about Cuccio Nail Lacquer and Veneer Gel Polish, including application, wear, storage, and choosing the right color system for you.
What is Veneer Gel Polish?
Cuccio Veneer Gel Polish is a gel nail color system that cures under a compatible LED or UV lamp to create a durable, high-shine manicure designed for longer wear than traditional air-dry nail polish.
It is applied as part of the Cuccio Veneer system using the recommended base and top products, with each layer cured as directed.
For complete application instructions and curing times, refer to the individual Veneer Gel Polish product page.
What’s the difference between nail polish and gel polish?
Cuccio Nail Lacquer is our traditional air-dry nail polish. It does not require a curing lamp, is easy to apply and remove, and is ideal for customers who enjoy changing their nail color more frequently.
Cuccio Veneer Gel Polish cures under a compatible LED or UV lamp and provides a durable, high-shine manicure designed for longer wear.
Choose Nail Lacquer for a classic polish application and easy color changes, or Veneer Gel Polish when you prefer a cured gel manicure with longer-lasting results.
How can I get the best results from Veneer Gel Polish?
Begin with properly prepared nails and use Cuccio Veneer Gel Polish as part of the complete Veneer system, including the recommended base and top products.
Apply thin, even layers and cure each layer under a compatible LED or UV lamp for the time directed. Proper preparation, application, and curing all help support a smooth, high-shine, long-lasting manicure.
For complete step-by-step application instructions and curing times, refer to the individual Veneer Gel Polish product page.
How can I make my nail polish last longer?
For longer-lasting results, begin with clean, dry nails that are free of oil or residue.
Apply a Cuccio base coat, followed by two thin coats of Cuccio Nail Lacquer, allowing each layer to dry before applying the next. Finish with a Cuccio top coat to help protect the color and enhance shine.
Avoid applying thick coats, and refresh your top coat as needed to help maintain the manicure. Daily use of Cuccio Revitalizing Cuticle Oil can also help keep the cuticles and surrounding skin conditioned without disturbing the finished polish.
Do I need a base coat and top coat?
Yes. For best results, both traditional nail polish and gel polish should be used with the base and top products recommended for that system.
For Cuccio Nail Lacquer, a base coat helps prepare the nail surface and supports smoother, more even color application. A top coat helps protect the manicure, enhance shine, and extend wear.
For Cuccio Veneer Gel Polish, use the recommended Veneer base and top products and cure each layer as directed under a compatible LED or UV lamp.
Always follow the application instructions for the specific Cuccio system you are using.
How should I store Nail Lacquer and Veneer Gel Polish?
Store Cuccio Nail Lacquer and Veneer Gel Polish upright in a cool, dry place away from direct sunlight and excessive heat.
Keep each cap securely closed when not in use to help preserve the formula and prevent thickening or drying. While applying Veneer Gel Polish, keep the open bottle away from direct sunlight and the curing lamp.
Always follow any additional storage instructions provided on the product packaging.
Choose Your Cuccio Nail Color Routine
Veneer Gel Polish
Prep
Apply Cuccio Prep & Scrub to dehydrate the nail plate and remove surface oils.
Prime
Apply Cuccio Fuse to the natural nail to help maximize adhesion.
Base
Apply a thin layer of Veneer Base Coat and cure for 30 seconds under an LED lamp or 2 minutes under a UV lamp.
Color
Apply two thin coats of your selected Cuccio Veneer Gel Polish, curing each layer for 30 seconds under an LED lamp or 2 minutes under a UV lamp.
Seal
Apply Veneer Top Coat for a durable, high-gloss finish. Cure for 30 seconds under an LED lamp or 2 minutes under a UV lamp, then remove the inhibition layer with Veneer Conditioning Cleanser.
Hydrate
Complete the manicure by massaging Cuccio Revitalizing Cuticle Oil into the cuticles and surrounding skin.
Nail Lacquer
Prep
Begin with clean, dry nails that are free of oil or residue.
Base Coat
Apply one thin layer of your preferred Cuccio base coat.
Color
Apply two thin coats of Cuccio Nail Lacquer, allowing each layer to dry before applying the next.
Top Coat
Finish with your preferred Cuccio top coat to help protect the color, enhance shine, and extend wear.
Hydrate
Once the manicure is complete, massage Cuccio Revitalizing Cuticle Oil into the cuticles and surrounding skin.
Maintain
Refresh your top coat as needed and continue applying Revitalizing Cuticle Oil daily to help keep the cuticles and surrounding skin soft and conditioned.
Removal Note: Avoid peeling or scraping off Nail Lacquer or Veneer Gel Polish, as this may damage the surface of the natural nail. Always use the appropriate removal method for the system you are wearing.
Gel Systems
Explore Cuccio Brush-On Builder Gel, Brush-On Colour Builder, and other professional enhancement systems designed to reinforce, build, and transform the natural nail.
What is Brush-On Builder Gel?
Cuccio Brush-On Builder Gel is an ultra-strong, calcium-enriched gel that helps reinforce natural nails, build added structure, and create nail extensions in a convenient brush-on bottle.
It applies like a gel polish, looks like a hard gel, and removes like an acrylic, making it an easy-to-use option for creating strong, smooth, salon-quality nails.
Whether you want to reinforce natural nails, add structure, or create extensions, Brush-On Builder Gel offers a simple and convenient way to achieve long-lasting results.
For best results, follow the application and curing instructions provided with your Brush-On Builder Gel product.
What’s the difference between Brush-On Builder Gel and Gel Polish?
Gel polish is applied in thin layers to add color and high shine. It cures under a compatible LED or UV lamp but is not primarily designed to build structure or length.
Cuccio Brush-On Builder Gel is an ultra-strong, calcium-enriched gel that helps reinforce natural nails, add structure, and create extensions.
Choose gel polish when your main goal is long-lasting color and shine. Choose Brush-On Builder Gel when you want added strength, structure, or length.
Can I use Brush-On Builder Gel on natural nails?
Yes. Cuccio Brush-On Builder Gel can be applied over natural nails to help reinforce weak or brittle nails, add structure, and create a smooth, durable overlay.
It may be used to support the natural nail without adding length, or to create extensions when additional length is desired. Like all Cuccio Builder Gels, it is calcium enriched to help support stronger-looking nails.
For best adhesion and wear, properly prepare the natural nail and follow the application and curing instructions provided with the product.
How should I prepare my nails before applying Brush-On Builder Gel?
Proper nail preparation is essential for long-lasting adhesion and beautiful results.
Before applying Cuccio Brush-On Builder Gel, begin with clean, fully manicured nails. Apply Cuccio Veneer Step #1 PREP and allow it to air dry, followed by Cuccio Veneer Step #2 FUSE on the natural nail to help promote optimal adhesion.
Once the nails are properly prepared, follow the complete application and curing instructions provided with your Brush-On Builder Gel product.
Do Cuccio Builder Gels contain calcium?
Yes. All Cuccio Builder Gels, including Brush-On Colour Builder formulas, are calcium enriched.
These formulas are designed to help reinforce natural nails while providing the strength and structure associated with a builder gel system.
Always follow the preparation, application, and curing instructions for the specific Builder Gel product you are using.
What is Brush-On Colour Builder?
If you love the strength of Brush-On Builder Gel but want beautiful color at the same time, Cuccio Brush-On Colour Builder gives you both in one product.
This calcium-enriched formula helps reinforce natural nails while adding strength, structure, and buildable color for durable, salon-quality results. Available in over 30 shades, including classic nudes, soft pinks, and fashion-forward colors, Brush-On Colour Builder makes it easy to create strong, beautiful nails in fewer steps.
Many shades are also available in professional sizes and refill options for salon use.
For best results, follow the application and curing instructions provided with your Brush-On Colour Builder product.
Which nail enhancement system is right for me?
Cuccio offers several nail enhancement systems designed for different techniques, finishes, and nail goals. Here is a quick guide:
The right system depends on your desired result, preferred application method, and experience level. Visit the individual product pages for more information about each system and its application requirements.
- Brush-On Builder Gel — Ideal for reinforcing natural nails, adding structure, or creating extensions with a convenient brush-on application.
- Brush-On Colour Builder — Combines builder strength and structure with beautiful, buildable color in a convenient brush-on application.
- Hard Gel — A strong sculpting system for creating durable nail enhancements.
- Acrylic Systems — A classic choice for strong, long-lasting enhancements and custom shaping.
- Fiberglass Systems — Provide lightweight reinforcement with a natural-looking finish.
- Dip Systems — Cuccio offers both traditional Dip Powder and lamp-cured Dip Gel systems for durable color and added strength.
Professional Tools & Accessories
Find guidance on the tools, accessories, and curing equipment used across Cuccio nail, hand, foot, and body care services.
What tools and accessories might I need for a professional Cuccio service?
The tools you need will depend on the service and Cuccio system you are using.
Common essentials may include files, buffers, application brushes, manicure and pedicure tools, nail tips or forms, treatment accessories, and a compatible curing lamp when required, along with the appropriate prep and finishing products.
Always follow the directions for your specific Cuccio system or service to make sure you are using the correct tools and products for the best results.
Do I need an LED or UV lamp?
You’ll need a compatible LED or UV lamp when using Cuccio products that require curing, such as Veneer Gel Polish, Brush-On Builder Gel, and Brush-On Colour Builder.
Traditional Nail Lacquer, Acrylic, Fiberglass, and traditional Dip Powder do not require lamp curing. Because curing requirements and times vary by system, always follow the directions provided with the specific Cuccio product you are using.
Still Need Help?
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